Service & Support

Shenling supports various forms of partnerships, including distributors, exclusive agents, co-brand and Shenling brand. If you are interested in becoming a partner for Shenling’s heat pump products, please click here and fill out Shenling partnership contact form.

 

It is important that consumers understand that an air source heat pump system differs to a traditional central heating system, such as a gas or oil boiler. They use electricity to power them, they are a low temperature heating system and the system design is different to that of a traditional heating system. If your home is currently heated by a fossil fuel, such as gas, oil or LPG, by swapping to a heat pump, you will no longer need to order these fuels. You can therefore enjoy not having these fuel costs to pay each month as your gas bills will be no more!
When an air source heat pump is installed and set up correctly, they are very efficient units, maximising output for the energy consumed. In summary, what this means is that for every kilowatt of energy used to run the heat pump, over 4kW of energy is being given to the heating system in return. Plus heat pumps are user-friendly being both straightforward to control and simple to maintain. When an installer sets up and commissions a heat pump, they will set the core parameters of the system so that the end-user has minimal interaction with the controls. Thereafter, the homeowner can adjust their desired room temperatures via third-party controls, which may be app enabled, and they can sit back and enjoy their renewable system. The only thing to remember is to arrange the annual servicing of the heat pump.

When choosing a heat pump, a number of factors ranging from the local climate and the size of your house to the insulation level should be taken into consideration. Shenling offers a range of air-source heat pumps, also known as air-to-water heat pumps (AWHP), in its monobloc, split systems. Initially, you should make sure to get a heat pump that can meet the heating needs of your existing underfloor heating, radiator or FCU system. If you don’t have space inside your home for an indoor unit, a monobloc system will be more suitable because the components are all contained in the outdoor unit. If outdoor space is limited, a split system may be better as the outdoor unit is smaller than a monobloc. If you have concerns about leaking refrigerant, hydrosplit and monobloc systems transfer only water into the house and eliminate risks caused by the refrigerant.

First things first. Where should you install your heat pump? Ideally, a heat pump outdoor unit should be installed in an open space where it has access to plenty of air with no foliage nearby. Not only will installing a heat pump in an open space allow for ample air intake, but it will also make it more accessible for service, maintenance, and cleaning. Also, because heat pumps emit a certain amount of noise, make sure to leave at least 1 meter between the heat pump and property lines to avoid disturbing your neighbors.

The Energy Related Products (ErP) Directive has been designed to aid the EU in achieving reductions in energy usage: carbon, NOx and SO2 emissions and other environmental issues such as noise and the use of refrigerants in heat pumps. The Directive is also designed to help consumers identify the most energy efficient products on the market with energy efficiency labelling. The ErP details energy efficiency requirements which appliances must meet and preferably exceed. Manufacturers must ensure that their products are prepared for the new legislation changes, incorporating product updates to improve efficiency levels (e.g. fitting high efficiency circulating pumps).