Service & Support
Enhancing Success Through Unmatched Service Excellence
Do you need a Chinese heat pump factory that offers exceptional manufacturing expertise and seamless collaboration to boost your competitiveness? Then Shenling is the right partner for you! With over two decades of experience as a professional heat pump manufacturer, we have a robust R&D center and state-of-the-art production lines.
Shenling’s heat pumps have gained international recognition and are exported to various countries. We are currently looking for partners for OEM, ODM, and resale opportunities to distribute our heat pump products in local markets. If you are an enthusiastic and dynamic specialist or business professional who wants to make a significant impact on the local HVAC industry, we warmly invite you to join us on this exciting journey and grow together.
Partnership for Heat Pump Excellence
OEM
ODM
Shenling Brand
Our company offers heat pump systems of exceptional quality under your own brand.
We specialize in customizing heat pumps according to your unique design specifications.
You can resell heat pumps under Shenling brand. By reselling Shenling, you can enhance brand awareness and visibility.
Pre-Sales Support
Channel Management
Shenling products have gained global presence and are exported to various countries worldwide. Effective management of distribution channels is of great importance for both Shenling and its customers. Shenling places high value on partnerships with wholesalers and distributors for seamless collaboration.
In certain markets, we prefer to operate as a co-brand with our customers or offer products and services under the Shenling brand to dealers. Regarding distribution partnerships, we are prepared to grant A-level distribution rights and, in some cases, even exclusive distribution rights to customers who have strong sales and service capabilities for specific markets or products. Such distributors would benefit from our most competitive prices and special discounts on larger orders.
Engage in Global Exhibitions
Shenling actively participates in international exhibitions to foster interaction with our partners and gain deeper insights into local market dynamics.
These exhibitions provide Shenling with valuable opportunities to stay informed about the latest industry trends. Additionally, Shenling uses these platforms to showcase our state-of-the-art heat pump products and solutions, allowing us to engage directly with customers and highlight our innovations.
Marketing Support
Shenling is committed to annual global marketing initiatives aimed at increasing brand awareness of our heat pumps in local markets. Through strategic investments, we aim to build a strong presence and enhance the visibility of our products.
Shenling is dedicated to supporting our customers with a variety of promotional materials, such as catalogs and technical manuals for our heat pumps. Additionally, we offer assistance in utilizing our press releases to promote their products through local media channels.
Sales Support
Model Selection
Throughout the sales process, our team of skilled sales engineers offers personalized recommendations based on clients’ specific requirements. They provide expert guidance to assist in selecting the most suitable models that align with their needs.
Model Selection
Throughout the sales process, our team of skilled sales engineers offers personalized recommendations based on clients’ specific requirements. They provide expert guidance to assist in selecting the most suitable models that align with their needs.
Multiple Local Certifications and Excellent Production Capacity
Shenling provides support in obtaining the necessary product certifications tailored to the specific requirements of different countries, meeting the needs of its customers.
After-Sale Support
Technical Training
Our commitment to technical training distinguishes us from other suppliers. We place great importance on providing our customers with the necessary knowledge and skills. These training sessions, which will be conducted online, cover a wide range of topics, including product operation, installation, troubleshooting, as well as new technology and applications.
Warranty Service
Having a warranty service is essential, and we understand its importance. Our warranty services encompass maintenance, repairs, and replacements of warranted products, as well as the provision of spare parts. At Shenling, we offer a range of warranty packages with varying coverage periods and content to cater to different needs.
Upgrading Services
Software upgrade service: Necessary software upgrade, like drive program and function logic, on Shenling product will be offered as per the product and technology development.
Feedback & Improvement: Our after-sale and marketing departments collect feedback continuously from our customers and end users. We will take care the problems our customer meet to improve their satisfaction.
Technical Training
Our commitment to technical training sets us apart from other providers. We place great emphasis on equipping our customers with the necessary knowledge and skills. These online training sessions cover a wide range of topics, including product operation, installation, troubleshooting, as well as new technologies and applications.
Warranty Service
A warranty service is essential, and we understand its importance. Our warranty services include maintenance, repairs, and the replacement of covered products, as well as the provision of spare parts. At Shenling, we offer a range of warranty packages with varying durations and coverage, tailored to meet different needs.
Upgrade Services
Software Upgrade Service: Necessary software upgrades, such as program adjustments for drives and functional logic, are offered in accordance with the product and technology advancements for Shenling products.
Feedback & Improvement: Our after-sales and marketing departments continuously collect feedback from our customers and end-users. We address the issues our customers encounter to enhance their satisfaction and implement improvements.
Heat Pump Partnership FAQs
Shenling supports various forms of partnerships, including distributors, exclusive agents, co-brand and Shenling brand. If you are interested in becoming a partner for Shenling’s heat pump products, please click here and fill out Shenling partnership contact form.
No, our main priority lies in collaborating with our Shenling partners in every market. In situations where there are no Shenling partners present, we may consider direct sales to end-users. However, it is important to note that when we receive inquiries from end-users through our website, we usually refer them to our local partners at no charge.
You can learn more about Shenling from the about us page, or send an email to us.
It is important that consumers understand that an air source heat pump system differs to a traditional central heating system, such as a gas or oil boiler. They use electricity to power them, they are a low temperature heating system and the system design is different to that of a traditional heating system. If your home is currently heated by a fossil fuel, such as gas, oil or LPG, by swapping to a heat pump, you will no longer need to order these fuels. You can therefore enjoy not having these fuel costs to pay each month as your gas bills will be no more! When an air source heat pump is installed and set up correctly, they are very efficient units, maximising output for the energy consumed. In summary, what this means is that for every kilowatt of energy used to run the heat pump, over 4kW of energy is being given to the heating system in return. Plus heat pumps are user-friendly being both straightforward to control and simple to maintain. When an installer sets up and commissions a heat pump, they will set the core parameters of the system so that the end-user has minimal interaction with the controls. Thereafter, the homeowner can adjust their desired room temperatures via third-party controls, which may be app enabled, and they can sit back and enjoy their renewable system. The only thing to remember is to arrange the annual servicing of the heat pump.
When choosing a heat pump, a number of factors ranging from the local climate and the size of your house to the insulation level should be taken into consideration. Shenling offers a range of air-source heat pumps, also known as air-to-water heat pumps (AWHP), in its monobloc, split systems. Initially, you should make sure to get a heat pump that can meet the heating needs of your existing underfloor heating, radiator or FCU system. If you don’t have space inside your home for an indoor unit, a monobloc system will be more suitable because the components are all contained in the outdoor unit. If outdoor space is limited, a split system may be better as the outdoor unit is smaller than a monobloc. If you have concerns about leaking refrigerant, hydrosplit and monobloc systems transfer only water into the house and eliminate risks caused by the refrigerant.
First things first. Where should you install your heat pump? Ideally, a heat pump outdoor unit should be installed in an open space where it has access to plenty of air with no foliage nearby. Not only will installing a heat pump in an open space allow for ample air intake, but it will also make it more accessible for service, maintenance, and cleaning. Also, because heat pumps emit a certain amount of noise, make sure to leave at least 1 meter between the heat pump and property lines to avoid disturbing your neighbors.
The Energy Related Products (ErP) Directive has been designed to aid the EU in achieving reductions in energy usage: carbon, NOx and SO2 emissions and other environmental issues such as noise and the use of refrigerants in heat pumps. The Directive is also designed to help consumers identify the most energy efficient products on the market with energy efficiency labelling. The ErP details energy efficiency requirements which appliances must meet and preferably exceed. Manufacturers must ensure that their products are prepared for the new legislation changes, incorporating product updates to improve efficiency levels (e.g. fitting high efficiency circulating pumps).